Training Scenario - Driver License Office
PIERCARLO ABATE, Instructional Design
BACKGROUND: 25% of all human trafficking victims in the nation are in Texas. Traffickers often need some form of ID for their victims. Driver License field offices are a key element to identify potential cases.
THE ISSUE: Field office managers have identified a lack of knowledge in their Customer Service Representatives in order to identify cases of suspected human trafficking and help the potential victims.
THE SOLUTION: An in house produced training video showing a realistic scenario of suspected human trafficking.
THE GOAL: Help employees to develop strategies on how to deal with this specific situations.
CLICK IMAGE TO WATCH THE VIDEO